From first contact to final hand-over, you can be assured that every detail of your installation, service or maintenance will have the consistent level of expert professionalism that clients expect from Closewood.
Beyond the First Contact
During your initial contact Closewood will ascertain what you are looking for, what is important to you and the environment into which that the systems will be installed.
Following that, Closewood will carry out a comprehensive survey, from those findings we would produce a quotation and talk you through our processes.
In the report you will be told exactly what system we propose to install, where it will go and any savings you will make from payback periods and reduced energy consumption.
There are comprehensive details about the survey on this page: Site Survey
If you need a quote, have a question or want to give us some feedback on our site, complete the form below and we'll reply within 24 hours.
From Walk-through to Completion
Once you have had time to consider the survey, have asked any follow-up questions and then placed an order, you will be given a walk-through of the project, during which the specifics can be described in detail.
You’ll be shown the routes, where the pipework will go and locations of the outdoor and indoor units, so that you are fully aware of what system will be installed, how it could affect your premises and the timelines for the work and the expected end result.
This methodology ensures you have no hidden surprises and that when your system is handed over, you are completely satisfied.
If, during the installation, any issues arise that involve changing the plan or project, you will be informed immediately and the proposed revision discussed thoroughly so that both parties fully understand how the next stage will proceed.
After the Project Completes
Once your system has been installed and tested, you will be given a formal handover which will include another walk-through. This is in order to inspect the work carried out, coupled with a comprehensive demonstration and tuition on the controls and how they are operated.
At this point you will need to decide on whether or not to accept the maintenance proposal, and once you have signed it off, the next visit from Closewood will be the regular system check and servicing.
However, we will make contact within the first six weeks to find out if you are satisfied and that the system is running to your expectations.
The Need for Regular Maintenance
Closewood always advise customers to have a maintenance contract as it not only keeps the guarantees valid, but also ensures your system is reliant and running at optimum levels, thereby minimising the possibility of a serious breakdown.
A good example of how regular maintenance helps is cleaning dirty filters. When filters are not cleaned they can cause a system to leak and stain ceiling tiles with a water mark, leading to a double problem: repairing the unit and replacing the tiles.
Although it might seem like an added extra, regular maintenance can prove very cost effective.
If you would like to discuss our sales process further, or proceed with a Closewood survey, please telephone us on the number below.
"Not only have Closewood improved our cost and comfort throughout our properties they have also looked at how savings can be achieved to the carbon footprint that WSCC have committed to reduce."
G.F County engineer WSCC
“We aim to work with partners who recognise the high standards of customer service that we demand and we have found this to be the case with Closewood.”
“Closewood design, supply and install all ranges of air conditioning equipment to suit ours and our clients’ needs.”
Steve Morgan Hill Hughes
“We would have no hesitation in recommending Closewood Air Conditioning as a responsible and professional contractor.”
“They have improved service levels whilst reducing the number of reactive calls through planned maintenance, most importantly they have improved the environment of the office, so that staff complaints have been dramatically reduced”
GDC Group LTD
“We have always found Closewood to work impeccably in terms of workmanship, health and safety and value.”
James Scott Service and Maintenance Director DSR Mechanical Services LTD