Beyond the First Contact
During your initial contact Closewood will ascertain what you are looking for, what is important to you and the environment into which that the systems will be installed. Following that, Closewood will carry out a comprehensive survey, from those findings we would produce a quotation and talk you through our processes. In the report you will be told exactly what system we propose to install, where it will go and any savings you will make from payback periods and reduced energy consumption. There are comprehensive details about the survey on this page: Site Survey
Make An Enquiry
or call 02392 474849
From Walk-through to Completion
Once you have had time to consider the survey, have asked any follow-up questions and then placed an order, you will be given a walk-through of the project, during which the specifics can be described in detail. You’ll be shown the routes, where the pipework will go and locations of the outdoor and indoor units, so that you are fully aware of what system will be installed, how it could affect your premises and the timelines for the work and the expected end result. This methodology ensures you have no hidden surprises and that when your system is handed over, you are completely satisfied.
After the Project Completes
Once your system has been installed and tested, you will be given a formal handover which will include another walk-through. This is in order to inspect the work carried out, coupled with a comprehensive demonstration and tuition on the controls and how they are operated. At this point you will need to decide on whether or not to accept the maintenance proposal, and once you have signed it off, the next visit from Closewood will be the regular system check and servicing. However, we will make contact within the first six weeks to find out if you are satisfied and that the system is running to your expectations.The Need for Regular Maintenance
Closewood always advise customers to have a maintenance contract as it not only keeps the guarantees valid, but also ensures your system is reliant and running at optimum levels, thereby minimising the possibility of a serious breakdown.